Refund policy

RETURNS

Full priced items - refund, exchange or credit.

Sale items - exchange or credit only.

Please make contact with us within 14 days if you wish to return your item.  If 14 days have surpassed since your purchase, unfortunately we can’t offer you a refund or exchange.  Please contact us regarding your exchange/return PRIOR to posting it back. To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging.  Please do not send your purchase back to the manufacturer. Gift cards/vouchers are non-refundable.

There are certain situations where only partial refunds are granted: (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

 

SALE ITEMS (if applicable)
 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded (unless faulty). A credit will be issued or exchange is welcome.

 
REFUNDS (if applicable)
 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or you can elect to keep store credit and apply this to another item. 
 

LATE OR MISSING REFUNDS (if applicable)
 
We will notify you when your refund is processed.  If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at hello@seasonsemporium.com.
 

EXCHANGES (if applicable)
 
We are happy to exchange subject to availability. If you need to exchange your purchase, send us an email at hello@seasonsemporium.com and we can place your exchange item on hold for you while you return your purchase. You will be responsible for paying for your own shipping costs for returning your item. Please note that our free shipping over $150 applies to exchanges also ie if your exchange is under $150 a flat $10.00 charge will apply for shipping the exchange to you.


GIFTS
 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will know out about your return as we need to refund via the method of payment received.
  

RETURN ADDRESS

Seasons Emporium
Shop 28, 1000 Ann St
FORTITUDE VALLEY QLD 4006
 

You will be responsible for paying for your own shipping costs for returning your item (unless they are deemed to be faulty).  Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.